I will replace free of charge (subject to stock) any faulty items, providing this is notified to me within 14 days of receipt of the item and all parts are returned safely packaged. In the unusual event that a faulty or substandard item has been sent in error, you will receive a like-for-like exchange or if you prefer, a refund instead. Please let me know and I will then either send you the replacement item, or refund you the cost of the item plus all postage costs incurred to you when I have received the returned item. Faults can occur from time to time, particularly as I am working with many different materials such as metal findings, chain, glue, glazes and paints and small things like changes of temperature can affect glues and glazes. If a problem does occur, I will do all I can to rectify it and would be very grateful for your understanding should this occur.